Our priority is to completely satisfy our customers and offer the highest level of customer service in the industry. We commit to you, that we will do our best to fill your need, regardless if you just have a question or need to place an order.
Hours Of Operation
Our phones are answered from 9 AM to 5 PM Central US Time Monday through Friday and 8 AM until 12 PM on Saturdays. We are closed on Sundays and for all USA National Holidays. If we are with a customer and you leave a message, You Can Expect A Return Call Within A Few Minutes.
Shipping And Freight Quote Policy
Our primary freight carrier is UPS and USPS. All "Freight Included" products on our site are only offered in the north 48 contiguous USA States. If you live outside the continental 48 USA states or require International Shipping, we will gladly give you an exact freight quote, we do not mark up the shipping cost, you will pay whatever it costs us. We will pass our freight discount on to you helping you save money on the freight.
Damaged Freight Policy
It is your responsibility to check the freight for damage before the truck leaves your delivery spot and have the delivery company notate damage. YOU MUST NOTIFY US WITHIN 24 HOURS OF THE DAMAGE.
Payment Policy
We require payment in full before your item is sent. We accept all major credit cards, Pay Pal, Electronic Check Transfers, Cashier's checks, and Personnel Checks (It must clear your bank first). All prices are USD currency. Sales tax may be required for Arkansas residents unless you can provide a tax number for resale.
Warranty and Equipment Specifications
All of our products carry a minimum of 30-day satisfaction warranty on the product from the purchase date and additional warranty may apply depending on the manufacturer, ask our sales department for specific warranty details for the item you're interested in. We may decide to send you a replacement part, or have you return the item here for servicing. Please note: All equipment specifications and policy changes are subject to change without notice even though we make every effort to keep our website updated. Please discuss the specifications and questions regarding our policy's with your salesperson before making the final order. Filter Water Direct LLC is not responsible for water leaks, and the installer/user of all water treatment products purchased through this website are responsible for protecting the property from water damage. All oxidizing iron removal filters can not be returned, but repair parts will be provided while the system is under warranty.
Return Policy
A 20% return charge may be charged to all "Non Damaged" merchandise unless you have made special prior arrangements with our sales department and you will be responsible for the shipping cost. Only items that are unopened and in the original packaging may be returned unless the item is damaged upon arrival to you. A refund will be given only after the buyer has shipped the item back using USPS and we inspect the item for damage. All merchandise returned by the buyer should be insured and is the responsibility of the buyer. We recommend that the customer always package the returned merchandise well and insure the merchandise for the original purchase price. No refund will be made on returned merchandise that has been damaged. Refunds are only issued on "NEW" and "Unused Equipment" that has not been used unless authorized by our sales department. No refunds will be issued on installation costs
Warranty Parts Replacements
If you have an item that is under warranty and needs replacement parts, we offer two options: 1. We will send you a shipping label for the return shipping costs. After we inspect the item and confirm the defect, we will then send you a replacement part. 2. We can take your credit card information and send you a replacement part when we confirm the defect we will credit the charges to your credit card. (This option is the fastest if you need your equipment working quickly).
Privacy Policy for Filter Water Direct (Filter Water Direct LLC.)
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Filter Water Direct (Bradley Homes Inc) (collectively, "Services") ("Authorized Customers"). "Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally, Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual. What Personally Identifiable Information is collected? We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers, and email addresses of Authorized Customers. How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries or to provide requested information. How is Personally Identifiable Information stored? Personally Identifiable Information collected by Filter Water Direct is securely stored and is not accessible to third parties or employees of Filter Water Direct except for use as indicated above Are Cookies Used on the Site? Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, through the cookie we might specify to automatically log the Authorized Customer off. How does Filter Water Direct use login information? Filter Water Direct uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers. How does the Site keep Personally Identifiable Information secure? All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences. How can Visitors correct any inaccuracies in Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us through our Online Contact Form Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site? We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting us through our Online Contact Form. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward. What happens if the Privacy Policy Changes? We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure. Links: This website contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. © 2012 Filter Water Direct LLC, All rights reserved. Unauthorized duplication or publication of any materials from this Site is expressly prohibited.